Overview

We offer exchanges and store credit only, we do not accept returns for refunds.

Items must be in new condition, unworn, unwashed, and in their original packaging, and submitted within 7 days of receiving your order. To initiate an exchange or store credit request, please visit our return/exchange portal.

If returned items are in an unacceptable condition, a refund will not be issued, and you will have the option to have the item(s) shipped back to you at your expense.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can make it right.

 

Exceptions / non-returnable items

Items marked as final sale are not eligible for exchange or store credit. Please review the product description and checkout to confirm whether an item is final sale. Unfortunately, we cannot accept exchanges on sale items or gift cards. Please get in touch if you have questions about your specific item.

 

Exchanges

The easiest way to exchange sizes is through our returns portal. Simply let us know your preferred size and once we receive your item, we'll process the exchange automatically. In the event that your requested size is out of stock, store credit will automatically be issued to you instead.

Store Credit

Once we receive and inspect your item(s), we will notify you of your store credit approval. If approved, store credit will be issued within 10 business days. If more than 15 business days have passed since your exchange was approved, please contact us at info@thalodenim.com.